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Pollution Complaint Reporting Form

(click here to report smoky diesel vehicle complaint)

1. Nature of Complaint *

Air Pollution ( except Smoky Diesel Vehicle )
Noise Pollution ( contact your local Police Station for immediate action of noise from domestic premises & public place, or for noise from construction site during restricted hours [between 7pm & 7am, or at any time on a general holiday ] )
Water Pollution ( contact Food and Environmental Hygiene Department for water dripping from air-conditioner )
Waste Pollution

2. Details of the pollution incident *

calendar (DD/MM/YYYY)
800

3. Details of the location of the pollution

( For our prompt follow-up action, please provide the street name & number(s), building name or village name as specific as possible. )
No :

4. Personal Particulars

Title  * :  
Title
* :
Phone No. 
Fax No. :
* :

5. Attachment (Image files or etc.)

You can provide further information (such as photos) about your report by uploading here. We accept at most 8 files and/or 10MB in total. For larger size files, please send to Customer Service Centre (CSC) at "hq-hotline@epd.gov.hk"


Add

* = the information are essential for our investigation , please provide the details as far as possible

Personal Information Collection Statement

Purpose of Personal Information Collection
1. The personal data provided by means of this form will be used by the Environmental Protection Department for one or more of the following purposes:
  1. activities relating to the processing of your submission in this form;
  2. administration and enforcement of relevant environmental legislation;
  3. pollution complaint investigations;
  4. statistical and any other legitimate purposes; and
  5. to faciliate communications between Government and yourself.
2. It is obligatory for you to supply the personal data as required by this form. If you do not provide sufficient information, your notification is incomplete.
 
3. The Environmental Protection Department ("the EPD") is committed to ensuring that all personal data provided by means of this form are handled in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance.
Classes of Transferees
4. The personal data you provided by means of this form may be disclosed to:
  1. other government bureaus and departments, and any other organisations for the purposes mentioned in paragraph 1 above, and
  2. other persons as permitted by the relevant legislation.
Access to Personal Data
5. You have a right of access and correction with respect to your personal data as provided for in Section 18 and 22 and Principle 6 of Schedule 1 of the Personal Data ( Privacy ) Ordinance. Your right of access includes the right to obtain a copy of your personal data provided by this form.
Enquiries
6. Enquiries concerning the personal data collected by means of this form, including of access and the making of corrections, should be addressed to:

Senior Environmental Protection Officer (Knowledge Management)
33/F, Revenue Tower
5 Gloucester Road
Wanchai
Hong Kong
Tel: 2838 3111
Fax: 2838 3111


   
   
   



The information provided by you in this form will be used for processing your pollution complaint. You have the right to request access to and correction of your personal data.

 

Complaint Pollution
File Format
Textual information can be submitted in the form of an electronic record. However, there exists many word processing software, shareware and freeware in the market for different operating systems. While textual documents can be prepared using different types of word processing software, the document shall be saved for submission in one of the following formats -
  1. Plain text (TXT), which is a document format in which a sequence of characters and the words they form are encoded into computer-readable format using various types of language coding schemes. Most of the word processing software in the market allow users to save their document as plain text. Please note that when a document is saved as plain text, special effects such as font size, boldface, italics, underline, etc. will be lost.
  2. Microsoft Rich Text Format, which is promulgated by Microsoft Corporation. It is supported by the majority of word processing software in the market and can be used to submit files with formatting retained.

    To do so, choose 'Save As' function and choose "Rich Text Format (RTF)" as the document type. Many word processing software not developed by the Microsoft Corporation also allow the saving of documents in RTF format. For the avoidance of doubt, documents in Microsoft Word format (with extension .doc) are not acceptable.
  3. Hypertext Mark Up Language Format (HTML, version 3.2 or 4). HTML is a document format promulgated by the World Wide Web Consortium for the content on web pages. Many word processing software in the market allow users to save their documents in
    HTML format. For the avoidance of doubt, documents with embedded Visual Basic code, Flash, Java scripts, or other embedded programming codes are not acceptable;
    or
  4. Adobe Portable Document Format (Acrobat version 3 or 4) promulgated by the Adobe Systems Incorporated. Tools can be used to convert textual documents into PDF format.
Graphic File Format
Graphics in electronic records shall follow the following graphic file formats -
  1. Tag Image File Format (TIFF) promulgated by Adobe Systems Incorporated;
  2. Graphic Interchange File Format (GIF) promulgated by CompuServe Incorporated; or
  3. Joint Photographic Experts Group (JPEG) promulgated by the International Organisation for Standardisation (ISO) and the International Telecommunication Union (ITU).
  4. In respect of Computer Aided Design (CAD) drawings, an open standard - Autodesk Drawing Exchange Format (DXF) promulgated by Autodesk, Inc. is acceptable.
  5. Windows BitMaps (BMP).

Note: All file names should not be more than 64 characters.

Blocked File Formats

Below is the list of file formats which are not accepted by the system.

0XE, 73K, 89K, A6P, AC, ACC, ACR, ACTION, ACTM, AHK, AIR, APK, APP, APP, ARSCRIPT, AS, ASB, AWK, AZW2, BAT, BEAM, BIN, BTM ,CEL, CELX, CHM, CMD, COF, COM, COMMAND, CPL, CRT, CSH, DEK, DLD, DMC, DOCM, DOTM, DXL, EAR, EBM, EBS, EBS2, ECF, EHAM, ELF ,ES, EX4, EXE, EXOPC, EZS, FAS, FKY, FPI, FRS, FXP, GADGET, GS, HAM, HMS, HPF, HTA, IIM, INF, INS, INX, IPA, IPF, ISP, ISU ,JAR, JOB, JS, JSE, JSX, KIX, KSH, LNK, LO, LS, MAM, MCR, MEL, MPX, MRC, MS, MS, MSC, MSI, MSP, MST, MXE, NEXE, OBS, ORE ,OSX, OTM, OUT, PAF, PEX, PIF, PLX, POTM, PPAM, PPSM, PPTM, PRC, PRG, PS1, PVD, PWC, PYC, PYO, QPX, RBX, REG, RGS, ROX, RPJ ,RUN, S2A, SBS, SCA, SCAR, SCB, SCR, SCRIPT, SCT, SHB, SHS, SMM, SPR, TCP, THM, TLB, TMS, U3P, UDF, UPX, URL, VB, VBE, VBS ,VBSCRIPT, VLX, VPM, WCM, WIDGET, WIZ, WORKFLOW, WPK, WPM, WS, WSF, XAP, XBAP, XLAM, XLM, XLSM, XLTM, XQT, XYS, ZL9
Environmental Protection Department of HKSAR